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Terms of services

At AIR TEAM we know you want the best customer service, lowest prices, and a quick hassle-free shopping experience. We are dedicated to giving you exactly that...

At AIR TEAM , world-class customer service isn't just a catch-phrase - it's a tradition.

  • Quick and easy order entry – Call us +420 725 508 058 or On-line
  • Fast delivery - Most orders shipped same day
  • Huge selection of flight and engine gauges for light aircrafts
  • Lowest prices
  • Knowledgeable staff offering tips, product recommendations and information
  • Risk-Free Guarantee - All products and accessories are covered by a 100%, 30-day money back guarantee
  • Hours of Operation: Monday - Friday 9:00 AM - 5:00 PM Central European Time

We Ship

dodani-zbozi

We Accept

payment

Frequently Asked Questions:

How do I place an order?
Purchasing on-line has never been easier. Our Web site offers a full range of flight and engine gauges for light aircrafts. Simply browse our easy-to-navigate site and view information and pricing from our extensive inventory. Once you have decided on the product that you want to purchase, click the "add to cart" button. You can view your shopping cart at any time!

How will I know that my order has been processed?
Once your order has been placed, we will process it quickly and a confirmation will be sent to the email address that you provide. In the unlikely event that the item you order is out of stock, we will let you know when you should expect to receive your order.

How do I check the status of my order?
To check the status of an order, you can contact us by calling +420 725 508 058 between the hours of 9am and 5pm CET. Or you can contact us via fax or This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will respond to your request quickly -- usually within 24 hours. Please be sure to include your name and the date you placed your order.

What if I need to return an item?
We stand behind every product we sell. If we have made an error, we will correct it immediately. If you need to return a product, for any reason, please contact our returns department by calling +420 725 508 058.

You must obtain shipping instructions and a Return Merchandise Authorization number (RMA) prior sending your return. You can contact us by phone, 9:30am to 6:00pm CET, fax or email. If you contact us by This e-mail address is being protected from spambots. You need JavaScript enabled to view it or fax, you will receive shipping instructions and an RMA number within 24 hours. To obtain an RMA number, we will need the following information:

  • Your name, email address, and daytime telephone number
  • Your invoice number
  • The date you received your order
  • The product you are returning
  • The reason for your return

You may return any item for a full refund, provided that you return the product within 30 days and obtain an RMA number. Please note that a 20% restocking fee may apply if the item is not returned in its original saleable condition.

Any defective product will be exchanged for the same product at no charge as long as it is returned within 30 days and an RMA number has been obtained. We will take care of contacting the manufacturer-you only need to contact us.

What if the item I order is not available?
If the product that you order is not in stock, we will notify you by email within 24 hours of placing the order. We'll let you know when you should expect to receive your order.

What are your shipping policies?
In order to provide fast and reliable delivery, all on-line orders will be shipped DHL or Ceska posta. International customers will be responsible for all customs, duties and taxes including VAT charges, where applicable. All packages shipped Signature Required.

What if I need to cancel my order?
To cancel an existing order, simply contact us by phone, fax, or This e-mail address is being protected from spambots. You need JavaScript enabled to view it and request that your order be cancelled. So that we can update our records, please state the reason for the cancellation, and provide us with all of your order information (including name, address, day-time phone number, email address, and date of order). This will allow us to easily track your order. Your order will be cancelled if it has not yet shipped. If the order has been shipped and you need to return the product, do not open the box. You may return your order for a full refund, less shipping, by obtaining a Return Merchandise Authorization number or refusing the package when they attempt delivery.

Is my on-line transaction safe?
We guarantee that all your transactions will be 100% safe and secure. This means you pay nothing if unauthorized charges are made to your card as a result of shopping with us. Please note that you must notify your credit card provider in accordance with its reporting rules and procedures if you notice unauthorized use of your credit card.

Our on-line order system uses encryption technology via a Secure Socket Layer. The SSL server encrypts all information processed through the secure order page, including your name, address, email address and credit card information. As a result, this information cannot be read by spying eyes over the Internet.

Do I pay CZECH REPUBLIC VAT?
Customers from EC member states are charged CZECH REPUBLIC VAT at 20% unless you have a business registered for VAT and are able to provide proof of your country code and VAT number. Orders received from outside the EU will be automatically charged without VAT.

Please Note: We will NOT share your information with ANY third party

The type of information we will collect about you includes:

  • your name
  • address
  • phone number
  • email address
  • credit/debit card details

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy.

If you have any concerns, questions, or suggestions, feel free to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Registered address:

AIR TEAM, s.r.o., Masarykovo namesti 407, 664 71 Veverska Bityska, Czech Republic

Bank account number (currency EUR):

Raiffeisenbank, a.s.
Hvězdova 1716/2b
140 78 Praha 4
Česká republika

ACCOUNT: 4366767001/5500

IBAN: CZ6355000000004366767001, SWIFT: RZBCCZPPXXX

 

© 2009 - 2011 AIRTEAM s.r.o. |

AIR TEAM, s.r.o. has applied the quality management system in accordance to ISO 9001:2008.
Scope of implementation: Consultancy, sales, installation and service of avionics and pilot supplies.